Started with the Right Strategy
Previous search results lacked context, making it hard for readers to grasp the full story just from the headlines.
We saw a chance to improve how readers explore the news by combining AI with The Washington Post’s own reporting, ensuring results are accurate, contextual, and trustworthy.
Identified key pain points
Traditional site search only returned a list of articles, making it hard for readers to quickly grasp the full story or access relevant background information.
Users often didn’t know how to engage with AI or what kind of prompts to use.